Post by account_disabled on Dec 25, 2023 22:46:35 GMT -10
In simple words, Customer Experience would be like a memory for the user; the memory that the user takes away from us at the end of their visit to our networks. If the memory is good, we will ensure that it returns regularly, thus generating user/brand loyalty. At Brandformance we work daily on the methodology, tools and knowledge that we apply when providing a better experience to the user, not only in the conscious generation of content, our focus is also on generating empathy and closeness with users, providing them through from the Customer area answers, solutions and/or containment: almost nothing is prescribed. Every response we give is personalized.
Today we find awareness campaigns with more than messages daily and all are responded Email Marketing List to individually, especially in this category. The importance of the Customer We live in times where the user sets a large part of the direction of the digital strategy, making it increasingly rigorous, as well as times where the immediacy with which messages are transmitted between Internet users has energized the ways of relating. Therefore, interacting in an agile, fast and empathetic manner with users and approaching each response with the responsibility that this entails, translates into a great differential for the user experience. Speaking of numbers, % of users recommend brands and accounts that are fast and effective when providing a solution or response, taking into account that % expect a response % a The more demanding you want the response to be provided in less than two hours.
As we already mentioned, people look for a good experience on social networks, they want to feel part of the brand or, at least, they want their questions to be answered, to feel empathy when receiving a response and for the communication established with the account to be fluid. A quick but quality message, perfectly addressing the user's comment, will help improve the brand's online reputation. But the Customer is not only about maintaining a fluid dialogue with the user, it is that each comment becomes a genuine source of insights that in turn become fundamental statistics for the account, contributing to the future creation of content and becoming in a reliable source of information, to know where the brand needs to improve, what its weaknesses and strengths are.
Today we find awareness campaigns with more than messages daily and all are responded Email Marketing List to individually, especially in this category. The importance of the Customer We live in times where the user sets a large part of the direction of the digital strategy, making it increasingly rigorous, as well as times where the immediacy with which messages are transmitted between Internet users has energized the ways of relating. Therefore, interacting in an agile, fast and empathetic manner with users and approaching each response with the responsibility that this entails, translates into a great differential for the user experience. Speaking of numbers, % of users recommend brands and accounts that are fast and effective when providing a solution or response, taking into account that % expect a response % a The more demanding you want the response to be provided in less than two hours.
As we already mentioned, people look for a good experience on social networks, they want to feel part of the brand or, at least, they want their questions to be answered, to feel empathy when receiving a response and for the communication established with the account to be fluid. A quick but quality message, perfectly addressing the user's comment, will help improve the brand's online reputation. But the Customer is not only about maintaining a fluid dialogue with the user, it is that each comment becomes a genuine source of insights that in turn become fundamental statistics for the account, contributing to the future creation of content and becoming in a reliable source of information, to know where the brand needs to improve, what its weaknesses and strengths are.